1. Scope of this Privacy Policy
This policy applies to personal information handled by through our website, accommodation bookings, fine-dining services, casino operations, VIP reservations, spa-related enquiries and other guest services in Australia.
Luxury suites, fine dining, a sophisticated casino floor, VIP rooms and premium guest amenities in Australia.
+61 2 1234 5678
info@elvessiawhiteatelier.com
2. Information we may collect
Depending on how you interact with us, we may collect:
- your name, email address and contact details;
- suite, dining, event and VIP reservation information;
- messages submitted through booking or contact forms;
- billing or transaction-related information where required;
- casino access, age-verification or identity information where applicable;
- service preferences and guest requests;
- technical website information such as browser, device and usage data.
3. How we may use your information
- manage accommodation, dining, event and VIP reservations;
- respond to booking enquiries and guest requests;
- provide hotel, casino, spa and hospitality services;
- communicate updates or changes relating to your booking;
- support property, guest and operational security;
- process transactions and maintain administrative records;
- improve our website and guest experience;
- meet applicable legal, operational and regulatory requirements;
- send optional promotional communications where permitted.
4. Casino, gaming and VIP information
Guests must be 18 or older to enter the casino. We may process information required to verify age, identity or eligibility to access gaming areas, VIP rooms or certain restricted services.
5. When information may be shared
We do not sell personal information. We may share limited information with trusted providers where reasonably necessary to operate our hotel and website, including booking systems, payment providers, hosting providers, technical support services and professional advisers.
Information may also be disclosed where required by law or where reasonably necessary to protect guests, staff, property or legal rights.
6. Data security
We use reasonable administrative, technical and organisational safeguards designed to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.
7. How long we keep information
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, for ongoing guest service, or to satisfy legal, accounting, operational or regulatory obligations.
8. Your privacy choices
You may contact us to ask about personal information we hold about you, request correction of inaccurate information or raise questions about our privacy practices.
Where optional promotional communications are used, you may unsubscribe or withdraw your consent at any time.
9. Cookies and website technologies
Our website may use cookies and similar technologies to support essential functionality, remember preferences, understand website usage and improve the online guest experience.
10. Contact us about privacy
If you have a privacy question, request or concern, please contact:
Australia
Phone: +61 2 1234 5678
Email: info@elvessiawhiteatelier.com